Senior ServiceNow ITOM/CMDB Architect

JD:

7 to 8 years of dedicated ServiceNow platform experience to lead the architecture, implementation, and optimization of IT Operations Management (ITOM) and Configuration Management Database (CMDB) modules.

Core Responsibilities

• ITOM & CMDB Architecture: Lead the configuration, implementation, and maintenance of ServiceNow Discovery, Service Mapping, and Event Management across cloud and on-premise infrastructure.

• CMDB Health & Governance: Design, build, and optimize the Configuration Management Database (CMDB) health dashboards, data certification schedules, and reconciliation rules to ensure data accuracy and compliance.

• Observability Integrations: Architect, build, and maintain deep bi-directional integrations between ServiceNow ITOM and third-party observability/monitoring platforms (e.g., Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Grafana).

• Event Management Automation: Configure event rules, correlation rules, alert profiles, and automated remediation workflows (via Flow Designer/IntegrationHub) to translate system alerts into actionable incidents.

• Custom Code & Scripting: Write advanced, highly efficient JavaScript, Script Includes, Business Rules, UI Actions, and custom patterns for complex discovery and integration scenarios.

• Platform Security & Compliance: Manage Access Control Lists (ACLs), secure credential configurations within the MID Server architecture, and enforce platform development best practices.

• Technical Leadership: Act as the subject matter expert (SME) during architecture reviews, mentor junior developers, and translate complex business requirements into scalable technical solutions.

Required Skills & Qualifications

• Experience: 7 to 8 years of core hands-on development and implementation experience within the ServiceNow platform.

• ITOM/CMDB Expertise: Proven track record of successfully delivering end-to-end ServiceNow ITOM implementations, with deep mastery over Service Mapping, Discovery, Event Management, and the Common Service Data Model (CSDM) framework.

• Observability Domain Knowledge: Practical experience consuming data streams, payloads, and webhooks from major enterprise observability technologies to drive event-to-alert mapping.

• Advanced Scripting & APIs: Exceptional proficiency in server-side/client-side JavaScript, JSON, REST/SOAP APIs, OAuth, and custom MID server script includes.

• Infrastructure Knowledge: Strong foundation in networking, cloud computing (AWS, Azure, or GCP), containerization (Kubernetes, Docker), operating systems (Linux/Windows), and storage arrays to correctly build discovery patterns.

• Soft Skills: Excellent problem-solving capabilities, clear communication, and the ability to influence technical decisions across cross-functional infrastructure teams.

Required Certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery)

• ServiceNow Certified Implementation Specialist – Event Management (CIS-EM) or Service Mapping (CIS-SM)

Preferred Qualifications

• ITIL v4 Foundation or Managing Professional certification.

• Industry certifications in specific observability platforms or cloud environments (e.g., AWS Certified SysOps Administrator, Datadog/Dynatrace certifications).