Real Results for Real Enterprises
From government-scale ServiceNow transformations to Salesforce CRM overhauls — see how TechBubble delivers measurable outcomes across industries and platforms.
Deep-dives into how TechBubble has helped enterprises across Asia Pacific and North America transform their technology operations — with measurable outcomes.
200+
Clients served
500+
Projects delivered
98%
Satisfaction rate
Our Work
Case Studies by Practice
Explore how we've helped leading enterprises transform operations, reduce costs, and accelerate growth.
University of Sydney — Modern Student Operations Built on ServiceNow
Learn how TechBubble delivered a ServiceNow-based automation solution to streamline forms, approvals, and workflows across the student lifecycle management process. The implementation digitised and automated key student interactions, including enrolment requests, course changes, student services requests, approvals, case management, and internal coordination workflows through a centralised ServiceNow platform.
40%
EFFICIENCY GAINS
100+
FORMS DELIVERED
ON THIS CASE STUDY
Toyota USA — ServiceNow SPM Implementation
Toyota USA required a ServiceNow partner that could combine deep SPM expertise with the agility to deliver at enterprise scale. TechBubble implemented an end-to-end JIRA integration to streamline the entire project lifecycle — enabling centralised requirement tracking, task management, workflow automation, and real-time reporting within a unified ServiceNow platform.
40%
Efficiency gains
70+
Projects Automated
GHD – ServiceNow Platform Uplift
TechBubble partnered with GHD to modernise its ServiceNow platform by enhancing existing capabilities, optimising workflows, and integrating enterprise systems. The uplift improved operational efficiency, streamlined service delivery, and established a scalable platform to support future business growth.
5k+
ENTERPRISE USERS
70%
PLATFORM MODERNISED
University of Sydney – Workday HCM Recruitment Automation
TechBubble enhanced the University of Sydney's recruitment operations by implementing Workday HCM automation for hiring workflows. The solution streamlined candidate progression, reduced manual intervention, and automated recruitment processes, enabling the Talent & Capability Services (TCS) team to manage high-volume recruitment more efficiently.
12K+
UNIVERSITY USERS
90%
RECRUITMENT WORKFLOW AUTOMATION
University of Sydney – Virtual Instance Access (PAM)
Learn how TechBubble implemented a Virtual Instance Access solution for the University of Sydney by integrating ServiceNow with SailPoint IdentityIQ. The solution automated privileged access request management, streamlined approval workflows, and enabled secure provisioning of virtual instance access while improving governance and visibility across IAM and ITSM teams.
12k+
USERS SUPPORTED
100%
AUTOMATED ACCESS REQUEST WORKFLOW
IEWC – Salesforce CPQ Re-Engineering & ENOSIX Decommissioning
TechBubble re-engineered IEWC's Salesforce CPQ platform to eliminate dependency on the ENOSIX SAP integration layer and modernise the overall integration architecture. The project simplified system connectivity, improved maintainability, and increased platform flexibility by leveraging Salesforce's native integration capabilities.
1K+
SALES & OPERATIONS USERS
70%
ENOSIX DEPENDENCY REMOVED
University of Sydney — Akari Student Lifecycle Integration
Learn how TechBubble implemented the Akari Student Lifecycle Integration for the University of Sydney to automate student lifecycle management through ServiceNow. The solution streamlined student enquiries, approvals, and workflow orchestration by integrating Akari with ServiceNow, reducing manual effort, improving operational visibility, and delivering a seamless experience for academic and administrative teams.
12k+
STUDENT POPULATION
100%
END-TO-END REQUEST AUTOMATION
University of Sydney – Unibuy Access Integration
TechBubble implemented a ServiceNow and SailPoint integrated solution to modernise the Unibuy access request process at the University of Sydney. The solution automated request submission, approval routing, and user provisioning, delivering faster access, greater operational transparency, and stronger governance across the access management lifecycle.
12K+
USERS SUPPORTED
100%
DIGITAL ACCESS REQUEST PROCESS
BrainPower LLC — Offshore Delivery Model
Skeptical of traditional offshore delivery models, BrainPower LLC partnered with TechBubble to launch an offshore staffing program across five concurrent client engagements. A governance framework was established with dedicated, time zone-aligned teams, transparent communication channels, and rigorous quality assurance processes.
5
Clients served
35%
Cost reduction
University of Sydney – UAS Workflow Automation Enhancements
TechBubble enhanced the University of Sydney's Unit of Study Approval System (UAS) by extending its SharePoint-based workflow capabilities to improve academic approval processes. The solution introduced automation, strengthened system integration, and increased transparency across curriculum governance, enabling faster decision-making and more efficient administration.
12K+
UNIVERSITY USERS
70%
DIGITAL APPROVAL AUTOMATION
Nextsense — Microsoft D365 Implementation
For Nextsense, TechBubble delivered a modern client appointment management solution through the implementation of Microsoft Dynamics 365 CRM and the Microsoft Power Platform. The solution was designed to streamline client engagement processes, improve operational visibility, and support efficient management of appointments.
60%
Faster reporting
$500k
in Reported Savings
PowerSchool – Salesforce CPQ & Sales Process Automation
TechBubble implemented a Salesforce CPQ solution for PowerSchool to modernise the end-to-end sales lifecycle. The platform automated product configuration, quoting, pricing, approval workflows, and revenue recognition while introducing structured processes for Deal Support Requests (DSR) and Requests for Proposal (RFP), improving operational efficiency and sales governance.
12K+
SALES & BUSINESS USERS
100%
DIGITAL QUOTE-TO-ORDER PROCESS
Telstra – Billing Management Phase 1
TechBubble partnered with Telstra to develop a custom Billing Management solution on ServiceNow for the DVN2 team. The platform streamlined customer billing for new service installations, integrated with the Flexcab payment system, and provided a scalable architecture for managing billing operations, products, and services.
15k+
CUSTOMERS SUPPORTED
100%
AUTOMATED PAYMENT INTEGRATION
GHD – Infrastructure Visibility & Proactive Event Management
TechBubble implemented a ServiceNow IT Operations Management (ITOM) solution for GHD to establish a trusted Configuration Management Database (CMDB), improve infrastructure visibility, and enable proactive event management. The solution unified discovery, service mapping, and event correlation to reduce operational noise and improve service reliability.
5k+
INFRASTRUCTURE ASSETS
100%
AUTOMATED DISCOVERY & SERVICE MAPPING
University of Sydney – Workday Continuous Service Date Automation
TechBubble implemented an automated Workday HCM solution to maintain employees' Continuous Service Date during rehire scenarios. By eliminating manual HR intervention and automating service date calculations, the solution improved data accuracy, streamlined employee lifecycle management, and ensured compliance with organisational employment policies.
300+
HR & BUSINESS USERS
80%
SERVICE DATE AUTOMATION
LaunchIT – Salesforce Service Cloud Health Assessment
TechBubble conducted a comprehensive Salesforce Service Cloud assessment for LaunchIT to evaluate platform performance, governance, security, and scalability. The engagement identified optimisation opportunities, strengthened security controls, and provided a strategic roadmap to maximise the value of the existing Salesforce environment.
2k+
BUSINESS USERS
70%
SALESFORCE ORG ASSESSED
University of Sydney – Environmental Management System
TechBubble developed a SharePoint Online-based Environmental Management System (EMS) for the University of Sydney to centralise environmental resources, strengthen sustainability initiatives, and improve access to environmental risk management information. The platform provides staff with a structured and accessible environment to support environmental compliance and operational best practices.
12K+
UNIVERSITY USERS
100%
DIGITAL ENVIRONMENTAL PORTAL
Converge – MuleSoft Phase 2 API Integration
TechBubble delivered Phase 2 enhancements for Converge's Customer Service Gateway (CSG) integration platform using MuleSoft. The solution introduced scalable APIs to improve system interoperability, enable secure data exchange, and strengthen enterprise integration capabilities across multiple business applications.
5k+
BUSINESS USERS
80%
API-LED INTEGRATION
Department of Transport – Access & Asset Request Automation
TechBubble implemented a ServiceNow-based Access and Asset Request solution for the Department of Transport, integrating Active Directory to automate user access provisioning and streamline software, mobile phone, and SIM request management. The solution introduced structured workflows, improved lifecycle governance, and enhanced request visibility across the organisation.
5k+
EMPLOYEES SUPPORTED
70%
AUTOMATED ACCESS & ASSET REQUESTS
Telstra – Billing Management Phase 1 (CDN & MMC)
TechBubble developed a custom ServiceNow Billing Management solution to automate billing operations for Telstra's CDN and MMC teams. The platform replaced spreadsheet-based billing processes with a streamlined digital workflow, improving billing accuracy, reducing manual effort, and providing greater operational control across service lifecycle changes.
15k+
CUSTOMERS SUPPORTED
100%
DIGITAL BILLING WORKFLOW
NextSense – Microsoft Dynamics 365 CRM & Power Platform Solution
TechBubble developed a Microsoft Dynamics 365 CRM and Power Platform solution for NextSense to modernise client management processes and deliver scalable business applications. The engagement included custom CRM development, application enhancements, technical leadership, and platform optimisation to support long-term digital transformation.
300+
BUSINESS USERS
90%
CUSTOM CRM SOLUTION
Victorian Government – School Saving Bonus 2024/25
TechBubble supported the Victorian Government in delivering the 2024/25 School Saving Bonus program, helping eligible families receive financial assistance for school-related expenses. The engagement streamlined citizen support, improved communication, and ensured the timely distribution of benefits before the commencement of the school year.
2K+
SUPPORT CASES MANAGED
$400
ASSISTANCE PER ELIGIBLE STUDENT
University of Sydney – OGC Legal Governance Register
TechBubble developed the OGC Legal Governance Register (Reggie) using Microsoft Power Apps to centralise the management of affiliated entities across the University of Sydney. The solution improved governance oversight, streamlined legal entity management, and enhanced compliance through a secure and scalable digital platform.
12K+
UNIVERSITY USERS
80%
CENTRALISED GOVERNANCE REGISTER
Department of Transport – Secure Travel Device Request
TechBubble delivered a ServiceNow-based Secure Travel Device Request solution for the Department of Transport, providing a structured process for requesting, approving, provisioning, and tracking secure travel devices. The solution introduced a centralised service catalog, automated workflows, and real-time reporting to improve operational efficiency and asset governance.
5k+
USERS SUPPORTED
50+
SECURE TRAVEL DEVICES PROVISIONED
PayPal – Salesforce QA Automation & Quality Assurance
TechBubble partnered with PayPal to strengthen the quality and reliability of its Salesforce platform through automated testing and comprehensive quality assurance. The engagement introduced Provar Test Automation, streamlined regression testing, and improved release confidence by validating business-critical processes, workflows, and integrations.
35k+
PLATFORM USERS
90%
AUTOMATED REGRESSION TESTING
University of Sydney – Health & Safety Management System
TechBubble developed a SharePoint Online-based Health & Safety Management System (HSMS) for the University of Sydney to centralise health and safety information, improve accessibility to risk-related resources, and simplify the communication of critical safety requirements across the University.
12K+
UNIVERSITY USERS
80%
DIGITAL HEALTH & SAFETY PORTAL
VHA Home HealthCare – ServiceNow Release Upgrade & Support
TechBubble partnered with VHA Home HealthCare to modernise its ServiceNow platform through a comprehensive release upgrade and ongoing support engagement. The project delivered new platform capabilities, improved system performance, strengthened security, and ensured a seamless transition with minimal business disruption.
5k+
PLATFORM USERS
80%
PLATFORM USERS
Barwon Health – Salesforce Document Generation with Dual Signature
TechBubble partnered with Barwon Health to implement a Salesforce OmniStudio solution that automated document generation and introduced dual-signature functionality for clinical and administrative processes. The solution streamlined document workflows, strengthened compliance, and provided a scalable architecture using the OmniStudio Discovery Framework.
3K+
HEALTHCARE USERS
90%
AUTOMATED DOCUMENT GENERATION
Intertek — Salesforce Online Teaching Allocation Portal
Learn how TechBubble implemented a teaching allocation platform for Intertek to enable business users to efficiently manage instructor assignments, resource availability, scheduling, and allocation workflows through a centralised and user-friendly interface. The solution improved operational visibility, reduced manual administration effort, enhanced allocation accuracy, and supported scalable resource planning across multiple teaching programs and business units.
45%
Ops uplift
$200k
ROI in Q1
NextSense – Microsoft Dynamics 365 CRM Implementation
TechBubble implemented a Microsoft Dynamics 365 CRM solution integrated with Microsoft Power Platform to modernise client appointment management for NextSense. The solution streamlined appointment scheduling, automated client communications, and integrated with email and calendar services, enabling a more connected and efficient client engagement experience.
300+
BUSINESS USERS
90%
DIGITAL APPOINTMENT MANAGEMENT
Exponential-E – Organization-Wide Governance & Security Assessment
TechBubble conducted a comprehensive governance, performance, and security assessment for Exponential-E to evaluate operational effectiveness across business and IT functions. The engagement identified process gaps, assessed security controls, and delivered strategic recommendations to strengthen governance, improve operational performance, and support future organisational growth.
1K+
STAKEHOLDERS ASSESSED
80%
ORGANISATIONAL ASSESSMENT COMPLETED
Endeavour Energy – ServiceNow PPM Implementation
TechBubble implemented a ServiceNow Project Portfolio Management (PPM) solution for Endeavour Energy to centralise project and portfolio governance. The platform enabled improved project visibility, resource planning, financial tracking, and strategic decision-making through a unified project management environment.
1,300+
PROJECT USERS
100%
CENTRALISED PROJECT PORTFOLIOS
Our Practice Areas
Deep Expertise Across 5 Platform
Practices
We've built a culture where talented people do the best work of their careers — and have fun doing it.
ServiceNow
Cross-functional teams working across geographies, sharing knowledge and lifting each other up.
Salesforce
Comprehensive implementation across Sales, Service, Marketing, Commerce, Health & Education Cloud — plus Omnistudio and Vlocity.
Microsoft
Expert API-led integration services covering Anypoint Platform, API management, cloud-based solutions, and B2B integrations.
SharePoint
SharePoint Online, Server & Power Platform integrations — collaboration, document management, and workflow automation.
Custom & AI Apps
Java, D365, React, Mobile (iOS/Android), AI/ML, Python — custom solutions built to your exact requirements.
Ready to be our next success story?
Let's discuss your requirements and how we can deliver measurable results for your enterprise.
Talk to UsClient Stories
Trusted by people
who know technology best
“Exceptional Development Partner! Working with TechBubble has been an outstanding experience from start to finish. Their team not only brought our vision to life but also exceeded all our expectations.”
Steve Ke
Head of Technology · Nextsense
★★★★★
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