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JRN010 · SaaS · SaaS · External for Client
Senior ServiceNow Technical Lead (GRC)
Melbourne, Sydney · Contract · Hybrid
We are seeking a highly skilled Senior ServiceNow Technical Lead with strong platform expertise and proven leadership experience. The ideal candidate should come from a ServiceNow engineering/development background rather than ServiceNow operations/support and be capable of leading a technical team while driving platform design, implementation, and delivery.
Modules: ITSM, GRC
Key Responsibilities
- Lead the design, development, and implementation of ServiceNow solutions.
- Provide technical leadership and guidance to the ServiceNow engineering team.
- Drive architecture decisions, platform best practices, and development standards.
- Collaborate with business stakeholders to gather and translate requirements into technical solutions.
- Design and implement scalable solutions across ServiceNow modules, particularly ITSM and GRC.
- Oversee integrations, custom applications, workflows, and automation initiatives.
- Perform code reviews, mentor team members, and ensure high-quality deliverables.
- Manage technical risks, issue resolution, and platform governance.
- Support project planning, estimations, and successful delivery of ServiceNow initiatives.
Required Skills & Experience
- Minimum 10+ years of overall IT experience.
- Minimum 5+ years of hands-on ServiceNow platform experience.
- Strong expertise in ServiceNow ITSM and GRC modules.
- Proven experience leading and mentoring technical teams.
- Strong understanding of ServiceNow architecture, scripting, integrations, workflows, and platform capabilities.
- Experience in solution design, technical documentation, and stakeholder management.
- Excellent communication and problem-solving skills.
Preferred Qualifications
- ServiceNow certifications such as CSA, CAD, CIS-ITSM, CIS-GRC.
- Experience working in Agile/Scrum environments.
- Exposure to enterprise-scale ServiceNow implementations and transformations.