Role Overview
We are looking for a ServiceNow FSO Technical Architect to provide technical leadership for a ServiceNow Financial Services Operations (FSO) implementation. The candidate should have strong ServiceNow architecture and CSM experience, with good exposure to FSO and ServiceNow platform technologies.
In this role, you will be responsible for designing scalable and future-ready ServiceNow solutions, leading customer workshops, translating business requirements into technical architecture, and driving platform modernization initiatives. You will work closely with business stakeholders, delivery teams, and customers to ensure successful implementation of enterprise ServiceNow CSM/FSO solutions.
Key Responsibilities
· Define and lead the technical architecture for ServiceNow FSO solutions.
· Design scalable and maintainable solutions using FSO, CSM and core ServiceNow capabilities.
· Translate business and functional requirements into technical architecture and solution designs.
· Define application architecture, data models, integrations, security and technical standards.
· Define the platform strategy and architectural roadmap in collaboration with business leaders and other IT teams.
· Provide technical guidance to ServiceNow developers and review development solutions.
· Design integrations using REST/SOAP APIs, IntegrationHub and other integration technologies.
· Define appropriate use of configuration, scripting, Flow Designer and custom applications.
· Ensure solutions are aligned with ServiceNow best practices and upgradeability standards.
· Review technical designs, configurations and code for quality, performance and maintainability.
· Identify opportunities to maximize out-of-the-box ServiceNow capabilities and minimize customizations.
· Support technical estimation, solution planning, implementation and deployment activities.
· Troubleshoot complex technical issues and provide architectural recommendations.
· Work closely with functional consultants, developers, integration teams and business stakeholders.
· Provide technical leadership throughout SIT, UAT, deployment and production support.
· Maintain architecture documents, technical specifications and design standards.
· Drive AI strategy and implementation, leveraging GenAI and Now Assist to streamline user journeys and intelligent automation.
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Required Skills
· 12+ years of experience in IT, with 7+ years of ServiceNow experience, including solution/technical architecture experience.
· Strong hands-on experience with ServiceNow CSM.
· Good understanding of ServiceNow FSO capabilities.
· Experience designing enterprise ServiceNow solutions and integrations.
· Strong knowledge of ServiceNow data model, application architecture, security and platform capabilities.
· Good knowledge of JavaScript, Glide APIs, Flow Designer and IntegrationHub.
· Hands-on experience with Figma and UI/UX design tools, specifically regarding front-end integration with ServiceNow Next Experience, Service Portal, and UI Builder.
· Strong experience with REST/SOAP integrations and integration architecture.
· Understanding of ServiceNow upgradeability, scalability, performance and customization best practices.
· Strong technical leadership, communication and stakeholder management skills.
FSO / Domain Knowledge
· Experience in ServiceNow FSO implementation is preferred.
· Good understanding of financial services processes and FSO capabilities.
· Strong ServiceNow CSM experience with FSO exposure will also be considered.
· Experience integrating FSO/CSM with enterprise systems is an advantage.
Certifications – Preferred
· ServiceNow Certified System Administrator (CSA)
· ServiceNow Certified Application Developer (CAD)
· ServiceNow Certified Implementation Specialist – CSM (CIS-CSM)
Preferred Experience
· End-to-end FSO implementation experience.
· CSM solution architecture and implementation.
· Financial services domain experience.
· Enterprise integration architecture.
· Experience with ServiceNow upgrades and platform governance.
· Experience leading technical teams and reviewing development deliverables.
Candidate Profile
· ServiceNow Technical Architect with CSM expertise and FSO knowledge/exposure.
· Capable of defining practical, scalable and upgrade-safe technical solutions.
· Strong architecture, problem-solving and technical leadership skills.
· Able to work effectively with both business and technical stakeholders.
· Comfortable providing technical direction while remaining hands-on when required.
· Experience with Scaled Agile (Iterative, Program Increment based delivery).
· Experience with modern QE engineering practices (CI/CD embedded Automation, Behavioural Driven Development, etc.).
· Strong leadership, communication, and stakeholder management skills.