We are seeking an experienced ServiceNow Tester with strong expertise in IT Service Management (ITSM) and Technology Provider Service Management (TPSM) modules. The successful candidate will be responsible for planning and executing testing activities across ServiceNow implementations, enhancements, integrations, and upgrades, ensuring solutions meet functional, technical, and business requirements.
Key Responsibilities
Develop and execute comprehensive test strategies, test plans, test cases, and test scripts for ServiceNow solutions.Perform functional, system, integration, regression, end-to-end, and user acceptance testing.
Test ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
Test TPSM functionality, workflows, configurations, and integrations.
Validate business rules, workflows, approvals, notifications, SLAs, forms, and data flows.
Perform integration testing between ServiceNow and third-party systems.
Identify, document, and track defects through to resolution.
Work closely with developers, ServiceNow administrators, business analysts, and stakeholders to investigate and resolve defects.
Review functional and technical requirements and translate them into effective test scenarios.
Perform regression testing following configuration changes, releases, patches, and upgrades.
Support UAT activities, including test preparation, execution, defect management, and stakeholder coordination.
Validate data migration and integrations where applicable.
Maintain clear testing documentation and provide regular status and defect reports.
Contribute to continuous improvement of testing processes, standards, and automation opportunities.
Required Skills & Experience
Proven experience as a ServiceNow Tester / QA Analyst.
Strong hands-on experience testing ServiceNow ITSM.
Strong experience with ServiceNow TPSM.
Good understanding of ServiceNow platform architecture, workflows, configurations, and integrations.
Experience with testing ServiceNow implementations, enhancements, upgrades, or transformation projects.
Strong understanding of testing methodologies, SDLC, defect management, and QA processes.
Experience creating detailed test scenarios, test cases, and test scripts.
Experience with ServiceNow integrations and APIs, including REST/SOAP where applicable.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management skills.
Ability to work independently as well as collaboratively within a delivery team.
Desirable Skills
ServiceNow CSA certification.
ServiceNow CIS certification in ITSM or relevant modules.
Experience with ServiceNow Automated Test Framework (ATF).
Experience with ServiceNow upgrades and regression testing.
Experience with Agile/Scrum delivery methodologies.
Knowledge of test automation tools and frameworks.
Experience with CI/CD and DevOps practices.
What We Offer
Opportunity to work on enterprise-scale ServiceNow programs.
Exposure to complex ITSM and TPSM implementations.
Collaborative and technically focused delivery environment.
Opportunity to work with experienced ServiceNow professionals and enterprise clients.