Department of Transport – Secure Travel Device Request
TechBubble delivered a ServiceNow-based Secure Travel Device Request solution for the Department of Transport, providing a structured process for requesting, approving, provisioning, and tracking secure travel devices. The solution introduced a centralised service catalog, automated workflows, and real-time reporting to improve operational efficiency and asset governance.
Secure Travel Device Request Portal
The project involved implementing a ServiceNow Service Catalog solution to manage secure travel device requests for the Department of Transport. The platform provided a standardised process for requesting, approving, provisioning, and tracking secure travel devices while maintaining visibility throughout the fulfilment lifecycle. Integrated reporting and user feedback capabilities enabled improved asset governance and operational oversight.
Managing Secure Travel Devices Efficiently
The Department required a secure and standardised process to manage travel device requests for employees travelling overseas. Existing processes lacked visibility into fulfilment, asset allocation, and approval status, making governance and tracking difficult.
Unstructured Device Requests
Secure travel device requests were managed through inconsistent processes, leading to delays and increased administrative effort.
Limited Visibility into Device Inventory
Teams lacked a centralised asset register to monitor device availability, allocation, and lifecycle status.
Overseas Travel Security Requirements
Travel devices required controlled provisioning and approval to ensure compliance with organisational security policies.
Limited Fulfilment Monitoring
Without real-time dashboards and reporting, tracking request progress and fulfilment performance was difficult.
ServiceNow-Based Secure Travel Device Management
TechBubble implemented a dedicated ServiceNow Service Catalog solution that streamlined the complete lifecycle of secure travel device requests. Employees could submit requests through a structured portal, while automated workflows managed approvals, provisioning, and fulfilment activities. Centralised asset tracking, reporting dashboards, and user feedback capabilities improved visibility, strengthened governance, and ensured secure management of travel devices.
Discovery & Planning
Week 1-2Defined business requirements, travel device policies, approval workflows, and asset management processes.
Build & Configure
Weeks 3-7Configured the Service Catalog, automated fulfilment workflows, implemented reporting dashboards, and completed solution testing. • Service Catalog • Workflow Automation • Dashboard Reporting • QA
Deployment & Operational Readiness
Weeks 8-10Rolled out the solution, trained support teams, delivered documentation, and provided post-go-live support. • Go-Live • Training • Documentation • Hypercare
Technology
Technologies used to manage secure travel device requests and fulfilment.
ServiceNow
Service Catalog and request management
Workflow Automation
Approval and fulfilment workflows
Asset Management
Centralised device register
Reporting
Dashboards and fulfilment monitoring
User Feedback
Request experience and continuous improvement
Support and ongoing maintenance
“TechBubble helped us establish a secure, structured process for managing travel devices. The automated workflows and improved visibility strengthened operational control while simplifying fulfilment. ”
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