NextSense – Microsoft Dynamics 365 CRM & Power Platform Solution
TechBubble developed a Microsoft Dynamics 365 CRM and Power Platform solution for NextSense to modernise client management processes and deliver scalable business applications. The engagement included custom CRM development, application enhancements, technical leadership, and platform optimisation to support long-term digital transformation.
Microsoft Dynamics 365 CRM Platform Enhancement
The project focused on developing and enhancing Microsoft Dynamics 365 CRM together with Microsoft Power Platform to support NextSense's evolving business requirements. TechBubble delivered custom CRM functionality, Power Apps, and workflow automation while providing technical leadership throughout the application development lifecycle. The solution established a scalable CRM platform that improved operational efficiency, governance, and client management capabilities.
Modernising Client Management Processes
As business operations expanded, the organisation required a modern CRM platform capable of supporting custom applications, standardised business processes, and scalable client management. Legacy processes and evolving business requirements demanded a flexible and well-governed solution.
Legacy Client Management Processes
Existing client management activities relied on outdated processes that limited operational efficiency and scalability.
Evolving Business Requirements
The organisation required custom CRM capabilities that could adapt to changing business needs and support future growth.
Need for Standardised Development
Application development required alignment with established governance, architecture, and delivery practices.
Platform Scalability & Gover
The CRM platform needed to support ongoing enhancements while maintaining stability, security, and performance.
Microsoft Dynamics 365 Business Applications Platform
TechBubble developed a scalable Microsoft Dynamics 365 CRM solution supported by Microsoft Power Platform to streamline client management and business operations. Custom applications, automated workflows, and platform enhancements were delivered to meet evolving business needs while maintaining alignment with enterprise development standards. Technical leadership throughout the engagement ensured a secure, scalable, and future-ready CRM environment.
Discovery & Solution Design
Week 1-2Collaborated with stakeholders to understand business requirements, define application architecture, and establish the CRM implementation roadmap.
Application Development & Configuration
Weeks 3-7Developed Dynamics 365 CRM functionality, Power Platform applications, workflow automation, and completed system validation.
Deployment & Platform Enablement
Weeks 8-10Completed deployment, supported business users, delivered technical documentation, and provided post-go-live support.
Technology
Microsoft technologies implemented to modernise CRM and business application capabilities.
Microsoft Dynamics 365 CRM
Customer relationship management
Microsoft Power Platform
Low-code application development
Power Apps
Business applications
Workflow Automation
Business process automation
Platform Governance
Security and scalability
Operations
Application support and maintenance
“TechBubble delivered a flexible Dynamics 365 CRM solution that aligned with our business objectives while providing the technical leadership needed to support ongoing platform evolution. Their expertise has enabled us to build a scalable and well-governed CRM environment. ”
Our Practice Areas
Deep Expertise Across 5 Platform
Practices
We've built a culture where talented people do the best work of their careers — and have fun doing it.
ServiceNow
Cross-functional teams working across geographies, sharing knowledge and lifting each other up.
Salesforce
Comprehensive implementation across Sales, Service, Marketing, Commerce, Health & Education Cloud — plus Omnistudio and Vlocity.
Microsoft
Azure, Microsoft 365, Power Platform, and Dynamics — cloud migration, integration, automation, and enterprise governance.
SharePoint
SharePoint Online, Server & Power Platform integrations — collaboration, document management, and workflow automation.
Custom & AI Apps
Java, D365, React, Mobile (iOS/Android), AI/ML, Python — custom solutions built to your exact requirements.
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