Telstra – Billing Management Phase 1
TechBubble partnered with Telstra to develop a custom Billing Management solution on ServiceNow for the DVN2 team. The platform streamlined customer billing for new service installations, integrated with the Flexcab payment system, and provided a scalable architecture for managing billing operations, products, and services.
Custom Billing Management Platform
The project involved designing and implementing a custom Billing Management application on ServiceNow for Telstra's DVN2 team. The solution digitised the customer billing process for new service installations by replacing manual tracking with automated workflows and integrating directly with the Flexcab payment platform. The implementation established a reliable foundation for billing operations while improving data accuracy and operational efficiency.
Modernising Customer Billing Operations
Customer billing for new service installations relied on spreadsheets and disconnected processes, making billing operations difficult to manage and reducing confidence in billing accuracy. The lack of payment system integration also created manual reconciliation efforts and operational delays.
Spreadsheet-Based Billing
Customer billing information was maintained manually, increasing the risk of errors and inconsistent financial records.
No Payment System Integration
The absence of integration with the Flexcab payment platform required manual payment verification and reconciliation.
Limited Billing Visibility
Business teams had limited visibility into billing status, customer records, and service-related charges.
Scalability Constraints
Existing billing processes were unable to efficiently support increasing customer volumes and future service expansion.
ServiceNow Billing Management Solution
TechBubble developed a custom billing management application within ServiceNow to centralise customer billing activities for the DVN2 team. The solution automated billing workflows, integrated with the Flexcab payment platform, and established a structured architecture for managing products, services, and customer billing records. Real-time visibility and automated payment processing improved operational efficiency while increasing confidence in billing data.
Discovery & Solution Design
Week 1-2Captured billing requirements, designed the application architecture, and defined integration requirements with the Flexcab payment platform.
Development & Integration
Weeks 3-7Built the custom ServiceNow application, configured billing workflows, integrated Flexcab payments, and completed functional testing. • Custom Application • Flow Designer • Integration Hub • QA
Go-Live & Operational Support
Weeks 8-10Deployed the billing platform, completed user onboarding, delivered technical documentation, and provided post-implementation support. • Deployment • Training • Documentation • Hypercare
Technology
Core technologies used to modernise Telstra's billing management process.
ServiceNow
Custom billing management platform
Custom Applications
Business-specific billing solution
Flow Designer
Workflow automation
Integration Hub
Payment system integration
Flexcab
Automated payment processing
CMDB
Service and product management
“TechBubble delivered a modern billing platform that simplified customer billing operations and integrated seamlessly with our payment ecosystem. The solution improved data accuracy, operational efficiency, and scalability. ”
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