University of Sydney – Unibuy Access Integration
TechBubble implemented a ServiceNow and SailPoint integrated solution to modernise the Unibuy access request process at the University of Sydney. The solution automated request submission, approval routing, and user provisioning, delivering faster access, greater operational transparency, and stronger governance across the access management lifecycle.
Automating Unibuy Access Management
The project focused on simplifying how users request access to the University's Unibuy procurement platform. By integrating the ServiceNow Service Catalog with SailPoint IdentityIQ, TechBubble created a seamless access management process that automated request submission, approval routing, and provisioning. The solution reduced manual effort while providing a secure and consistent experience for both users and administrators.
Slow and Manual Access Provisioning
Managing access to the Unibuy platform relied on manual coordination between business users, approvers, and identity administrators. The absence of an integrated workflow resulted in approval delays, inconsistent request tracking, and slower fulfilment of user access.
Manual Access Requests
Employees relied on manual processes to request Unibuy access, increasing administrative workload and slowing request processing.
Limited Approval Visibility
Approvers and requestors had limited insight into request progress, making it difficult to identify bottlenecks and track pending approvals.
Delayed User Provisioning
Disconnected systems required manual intervention before access could be provisioned, extending fulfilment timelines.
Compliance and Control Challenges
Without a unified process, maintaining consistent governance, auditability, and access controls across requests was difficult.
Integrated ServiceNow and SailPoint Access Workflow
TechBubble implemented an end-to-end access management solution that connected ServiceNow with SailPoint IdentityIQ. Users could submit Unibuy access requests through the ServiceNow Service Catalog, where automated approval workflows validated requests before provisioning was completed by SailPoint. The integrated solution provided complete visibility into request status, reduced manual intervention, accelerated fulfilment, and strengthened governance across the access lifecycle.
Discovery & planning
Week 1-2Analysed the existing access request process, defined approval workflows, and designed the ServiceNow and SailPoint integration.
Development & Integration
Weeks 3-7Configured the Service Catalog, automated approval workflows, integrated SailPoint provisioning, and performed end-to-end testing. • Service Catalog • Workflow Automation • SailPoint Integration • QA
Deployment & Adoption
Rolled out the solution, completed user training, provided operational documentation, and delivered post-implementation support. • Go-Live • Training • Documentation • Hypercare
Technology
Technologies used to automate and govern the Unibuy access management process.
ServiceNow
Service Catalog and workflow automation
SailPoint IdentityIQ
Access provisioning and identity governance
Integration Hub
System integration and orchestration
Workflow Engine
Approval management
Compliance
Audit and access governance
Operations
Support and monitoring
“TechBubble transformed our Unibuy access process with a streamlined and well-governed solution. The integration between ServiceNow and SailPoint improved operational efficiency while giving our teams complete visibility into the access lifecycle. ”
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