University of Sydney — Akari Student Lifecycle Integration
Learn how TechBubble implemented the Akari Student Lifecycle Integration for the University of Sydney to automate student lifecycle management through ServiceNow. The solution streamlined student enquiries, approvals, and workflow orchestration by integrating Akari with ServiceNow, reducing manual effort, improving operational visibility, and delivering a seamless experience for academic and administrative teams.
Akari Student Lifecycle Integration
The project involved the implementation of the Akari Student Lifecycle Integration, a custom application integrated with ServiceNow to automate student lifecycle processes. The solution streamlined student enquiry management, approvals, and task orchestration by providing a centralised integration hub for academic and administrative teams. It improved operational efficiency, reduced manual intervention, and enhanced visibility across the student lifecycle.
Manual Handling of Student Queries
Student lifecycle processes were managed through manual requests, disconnected systems, and approval workflows, resulting in delays, inconsistent visibility, and increased administrative effort.
Manual Handling of Student Queries
Student enquiries required significant manual effort, resulting in slower response times and inconsistent processing across departments.
No Centralised Tracking
The absence of a unified tracking mechanism limited visibility into student requests and lifecycle progress.
Delays in Approval Workflows
Manual approval processes created bottlenecks, extending turnaround times for student-related services.
Limited Visibility Across Academic and Administrative Teams
Disconnected systems made it difficult for departments to collaborate effectively and monitor student lifecycle activities.
ServiceNow-Powered Student Lifecycle Integration
A custom integration hub was implemented to connect the Akari Student System with ServiceNow, enabling end-to-end automation of student lifecycle processes. The solution centralised enquiry management, automated approval workflows, improved request tracking, and enhanced collaboration across academic and administrative teams. Real-time visibility and workflow automation reduced operational overhead while delivering faster and more consistent student services.
Discovery & planning
Week 1-2Defined integration requirements, mapped student lifecycle processes, and established project scope.
Build & integration
Weeks 3-7Developed the custom application, integrated Akari with ServiceNow, and validated workflows through continuous testing. • Custom Application • ServiceNow Integration • Workflow Automation • QA
Deployment & enablement
Weeks 8-10Completed production deployment, user training, documentation, and post-go-live support. • Go-Live • Training • Documentation • Hypercare
Technology
Platforms and technologies used to deliver a scalable student lifecycle solution.
ServiceNow
Workflow automation and request management
Akari Student System
Student lifecycle platform
Integration Hub
System connectivity and orchestration
Workflow Engine
Approval automation
Reporting
Operational dashboards and visibility
Support
Monitoring and ongoing maintenance
“TechBubble delivered a robust solution that simplified our student lifecycle processes. Their collaborative approach, technical expertise, and commitment to quality made the implementation a success. ”
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Microsoft
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SharePoint Online, Server & Power Platform integrations — collaboration, document management, and workflow automation.
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