VHA Home HealthCare – ServiceNow Release Upgrade & Support
TechBubble partnered with VHA Home HealthCare to modernise its ServiceNow platform through a comprehensive release upgrade and ongoing support engagement. The project delivered new platform capabilities, improved system performance, strengthened security, and ensured a seamless transition with minimal business disruption.
ServiceNow Release Upgrade & Support
The project focused on upgrading VHA Home HealthCare's ServiceNow platform from its existing San Diego release to a newer version while preserving existing customisations and integrations. The engagement included platform assessment, upgrade testing using Automated Test Framework (ATF), data migration validation, deployment of new platform capabilities, and knowledge transfer to support teams. In addition, Level 2 application support was provided to ensure ongoing platform stability after deployment.
Modernising an Ageing ServiceNow Platform
The organisation's ServiceNow platform required an upgrade to maintain security, performance, and compatibility with newer platform capabilities. Existing customisations and integrations increased the complexity of the upgrade, while support processes required further maturity to improve operational efficiency.
Outdated ServiceNow Version
The existing platform required upgrading to remain supported and take advantage of new ServiceNow capabilities.
Protecting Existing Customisations
Business-critical custom applications and integrations needed to be preserved throughout the upgrade process.
Limited Support Process Maturity
Support operations required stronger Level 2 capabilities and structured change management practices.
Minimising Business Disruption
The upgrade had to be completed with minimal impact on users while ensuring platform stability after deployment.
ServiceNow Platform Modernisation
TechBubble delivered a structured ServiceNow upgrade engagement that assessed the existing environment, validated customisations, and executed a controlled platform upgrade. Automated Test Framework (ATF) was used to verify business processes, while data migration and integration testing ensured platform integrity. Following deployment, Level 2 application support and change management guidance enabled a smooth transition and long-term operational stability.
Assessment & Upgrade Planning
Week 1-2Reviewed the existing ServiceNow environment, assessed upgrade impacts, and developed the upgrade and testing strategy.
Upgrade & Validation
Weeks 3-7Executed the platform upgrade, performed ATF testing, validated integrations and data migration, and resolved identified issues. • Platform Upgrade • Automated Test Framework (ATF) • Integration Validation • QA
Deployment & Support
Weeks 8-10Completed production deployment, delivered user documentation, provided Level 2 support, and assisted with organisational change management. • Go-Live • L2 Support • Documentation • Change Management
Technology
Technologies and capabilities used to modernise the ServiceNow platform.
ServiceNow
Platform upgrade and administration
Automated Test Framework (ATF)
Regression and upgrade testing
Integration Management
Validation of existing integrations
Data Migration
Upgrade data integrity
Change Management
User adoption and transition support
Application Support
Level 2 operational support
“TechBubble executed our ServiceNow platform upgrade with exceptional planning and precision. Their expertise ensured a smooth transition, strengthened platform performance, and provided the ongoing support our teams needed after go-live. ”
Our Practice Areas
Deep Expertise Across 5 Platform
Practices
We've built a culture where talented people do the best work of their careers — and have fun doing it.
ServiceNow
Cross-functional teams working across geographies, sharing knowledge and lifting each other up.
Salesforce
Comprehensive implementation across Sales, Service, Marketing, Commerce, Health & Education Cloud — plus Omnistudio and Vlocity.
Microsoft
Azure, Microsoft 365, Power Platform, and Dynamics — cloud migration, integration, automation, and enterprise governance.
SharePoint
SharePoint Online, Server & Power Platform integrations — collaboration, document management, and workflow automation.
Custom & AI Apps
Java, D365, React, Mobile (iOS/Android), AI/ML, Python — custom solutions built to your exact requirements.
Ready to be our next success story?
Let's discuss your requirements and how we can deliver measurable results for your enterprise.
Talk to UsReady to achieve similar outcomes with VHA Home HealthCare?
Tell us about your challenge and we'll respond with a tailored approach within 4 business hours.