NextCare Aged Services — Salesforce UX Overhaul
NextCare needed a complete re-architecture of their Salesforce environment to support growing operational complexity across multiple care facilities. TechBubble rebuilt their data model, redesigned user-facing flows, and delivered a custom reporting layer — meeting tight regulatory deadlines.
Context
The client needed a delivery partner that could combine platform depth with pragmatic execution — aligning stakeholders, de-risking delivery, and producing measurable outcomes.
The challenge
Complex requirements, compressed timelines, and the need for quality without compromising velocity.
Fragmented processes
Manual workflows and inconsistent tooling slowed teams down.
Integration risk
Systems needed to connect reliably without creating operational blind spots.
Skills gap
Specialist expertise was required to accelerate delivery safely.
Governance
Leaders needed transparency, reporting, and predictable milestones.
Our approach
TechBubble structured the engagement around clear outcomes, weekly governance, and incremental releases — reducing risk while maintaining momentum.
Discovery & alignment
Week 1Confirmed scope, success metrics, architecture guardrails, and delivery plan.
Build & integrate
Weeks 2-6Implemented capabilities with continuous testing and stakeholder checkpoints.
Stabilise & enable
Weeks 7-8Hypercare, documentation, training, and handover to internal teams.
Technology
Platforms and patterns chosen for long-term maintainability.
Core platform
Primary delivery surface
Integration
APIs and automation
Data
Reporting and insights
Identity & access
Secure access patterns
Quality
Testing and release discipline
Operations
Runbooks and monitoring
“TechBubble brought clarity, pace, and strong communication throughout the engagement.”
Our Practice Areas
Deep Expertise Across 5 Platform
Practices
We've built a culture where talented people do the best work of their careers — and have fun doing it.
ServiceNow
Cross-functional teams working across geographies, sharing knowledge and lifting each other up.
Salesforce
Comprehensive implementation across Sales, Service, Marketing, Commerce, Health & Education Cloud — plus Omnistudio and Vlocity.
MuleSoft
Expert API-led integration services covering Anypoint Platform, API management, cloud-based solutions, and B2B integrations.
SharePoint
SharePoint Online, Server & Power Platform integrations — collaboration, document management, and workflow automation.
Custom & AI Apps
Java, D365, React, Mobile (iOS/Android), AI/ML, Python — custom solutions built to your exact requirements.
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