University of Sydney — Modern Student Operations Built on ServiceNow
Learn how TechBubble delivered a ServiceNow-based automation solution to streamline forms, approvals, and workflows across the student lifecycle management process. The implementation digitised and automated key student interactions, including enrolment requests, course changes, student services requests, approvals, case management, and internal coordination workflows through a centralised ServiceNow platform.
Scaling delivery across the Student Operations
The project involved the automation of student lifecycle management processes within ServiceNow, covering key stages from admissions and enrolment through to graduation. The solution digitised student forms, automated approvals and task routing, provided status tracking, and integrated with existing university systems. This initiative aimed to improve operational efficiency, reduce manual processing, enhance student experience, and provide greater visibility and compliance across academic and administrative workflows.
Manual Student Lifecycle Processes
Universities often rely on multiple disconnected systems, manual forms, email-based approvals, and spreadsheet tracking to manage student requests and lifecycle events. These fragmented processes can lead to delays, limited visibility, inconsistent service delivery, and increased administrative overhead for both students and staff.
Fragmented Student Service Requests
Student requests are often submitted through multiple channels including emails, PDFs, shared inboxes, and department-specific portals.
Manual Approval Processes
Manual routing and email-based approvals result in delays, missed requests, and limited visibility into process bottlenecks.
Lack of End-to-End Visibility
Students and staff frequently have limited insight into the progress of requests and lifecycle activities.
Disconnected Systems and Data
Student information is often spread across multiple university platforms, resulting in duplicate data entry, inconsistent records, and increased administrative effort.
A phased delivery model with embedded governance
TechBubble deployed a structured playbook: discovery and alignment, accelerated build windows, continuous quality gates, and a clean handover model — ensuring teams stayed productive from week one.
Discovery & mobilisation
Weeks 1-2Aligned scope, delivery plan, access, tooling, and success metrics with stakeholders.
Accelerated delivery
Weeks 3-8Executed delivery increments with weekly governance and transparent reporting.
Stabilisation & enablement
Weeks 9-10Hypercare, documentation, and enablement for internal teams.
Technology stack
Platforms selected to match enterprise standards and long-term maintainability.
ServiceNow
CSM and digital workflows
Integrations
API-led connectivity patterns
ATF testing
Automated testing and release discipline
Cloud services
Secure, scalable foundations
Observability
Operational visibility
Collaboration
Documentation and ways of working
“Working with TechBubble has been outstanding from start to finish. Their technical expertise, attention to detail, and ability to meet tight deadlines were truly remarkable.”
Our Practice Areas
Deep Expertise Across 5 Platform
Practices
We've built a culture where talented people do the best work of their careers — and have fun doing it.
ServiceNow
Cross-functional teams working across geographies, sharing knowledge and lifting each other up.
Salesforce
Comprehensive implementation across Sales, Service, Marketing, Commerce, Health & Education Cloud — plus Omnistudio and Vlocity.
Microsoft
Azure, Microsoft 365, Power Platform, and Dynamics — cloud migration, integration, automation, and enterprise governance.
SharePoint
SharePoint Online, Server & Power Platform integrations — collaboration, document management, and workflow automation.
Custom & AI Apps
Java, D365, React, Mobile (iOS/Android), AI/ML, Python — custom solutions built to your exact requirements.
Ready to be our next success story?
Let's discuss your requirements and how we can deliver measurable results for your enterprise.
Talk to UsReady to achieve similar outcomes with University of Sydney?
Tell us about your challenge and we'll respond with a tailored approach within 4 business hours.